Suspension of Telephone & Website Ordering
Author: Tristan Date Posted:21 May 2018
It is with much sadness that I find myself writing this, as it’s undeniably the end of the era of sorts. I have made the decision to suspend all ordering via the phone or website for the foreseeable future.
First and foremost I would like apologise to all my customers for this, I understand that it is incredibly inconvenient and no one appreciates delays and cancelled orders. It has been an extremely challenging few months for me personally for a number of reasons and I am incredibly sorry that this situation has had to affect others.
I will be reviewing all orders that are currently outstanding over the coming couple of days. Any orders that are able to be shipped immediately will be completed, whilst I will be in contact with all customers that have outstanding backorders to determine their preferred action. I am still awaiting some supplier backorders that will allow fulfillment of many of these orders in the very near future. Any order that cannot be fulfilled will, of course, be fully refunded.
Orders via our eBay platform will be unaffected by this change at this time, though our terms of delivery will be updated to reflect the longer lead time of running eBay operations in spare time.
Finally, I wish you all the very best for the project/s that you are working on – may your machines run true and your swarf be free.