Returns Policy

Here at Minitech we try and keep our policies simple for everyone. If you have any questions, please contact us.

If you change your mind?

Any product that we carry in stock in our own warehouse can be returned within 7 days with no restocking fee. If you wish to return a product that was ordered in for you, this may be possible under certain circumstances. Generally, change of mind items will be refunded as a store credit. If you have any questions about this, please give us a call. Any products to be returned for store credit must be in the same condition they were received.

If something is wrong with the product?

All of our products carry a standard consumer warranty, as required by law. If you think a product you have purchased is defective or is unsuitable for the advertised purpose, please contact us to rectify the situation.

How do I return a product?
Please contact us first to request a RMA number, after you have been issued this number please return your products to:

Minitech EMS Returns
PO Box 134
Mitchell ACT 2911

All returns must be sent via a traceable method, requiring a signature on delivery. In the event of a verified warranty claim, we will cover return shipping costs. Change of mind returns are at the cost of the customer.

All returned goods must be suitably packed.